Effective Date: 13/11/2025
Last Updated: 13/11/2025
VoluntEja (“we,” “our,” or “us”) operates the VoluntEja mobile application (the “App”), developed in collaboration with Dorcas Albania.
This Privacy Policy explains how we collect, use, and protect your information when you use our App or access related services through our website at https://dorcasalbania.org/.
1. Information We Collect
We collect only the information necessary to provide and improve our services:
1.1. Information you provide voluntarily
When you register or create an account through the App, we collect:
Full name (as provided by you)
Email address (required for registration and communication)
Optional profile data you choose to share
These details are securely stored and synchronized with our website https://dorcasalbania.org/, which serves as the main platform for your user account.
We do not collect:
Phone numbers
Financial data
Sensitive personal information
1.2. Information collected automatically
We use the following third-party services to help us improve functionality and performance:
Firebase Analytics — collects anonymous usage statistics to help us understand how the App is used.
OneSignal — used to send push notifications about new activities, events, and updates.
Firebase Crashlytics — collects anonymized crash reports to improve app stability.
These analytics tools may automatically collect data such as:
App version, device type, operating system, language, and general usage behavior (non-identifiable).
1.3. WebView content
Our App includes embedded web views (in-app browsers) that display secure pages from our main website such as:
Donation forms
Volunteer registration forms
Any data entered into those forms is processed directly on https://dorcasalbania.org/ under that site’s privacy policy and is not stored locally in the app.
2. How We Use Your Information
We use the collected data only for:
Creating and managing your user profile
Sending important updates or volunteer opportunities (via OneSignal)
Improving app functionality and user experience
Ensuring synchronization between the app and our WordPress website
We never sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Retention
We retain your data only as long as your account remains active.
You can request deletion of your account at any time by using the Delete Account option in the App settings or by contacting us at info@dorcasalbania.org.
Upon deletion, your personal data will be permanently removed from our systems and from dorcasalbania.org.
4. Data Security
We take appropriate technical and organizational measures to protect your information, including:
Secure HTTPS communication
Encrypted data transmission between the app and the website
Restricted access to user data on our servers
However, please note that no internet-based service can guarantee 100% security.
5. User Rights (GDPR Compliance)
As a user based in the European Union, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
File a complaint with your local Data Protection Authority
You can exercise these rights by contacting info@dorcasalbania.org.
6. Children’s Privacy
VoluntEja is not directed toward children under 16 years of age.
We do not knowingly collect or store personal information from minors.
If you believe a child has provided personal data, please contact us for immediate removal.
7. Third-Party Services
Our App may contain links or embedded content from external sites (such as donation and volunteering forms).
We are not responsible for the privacy practices of third-party websites.
Please review their privacy policies separately when using those services.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect improvements or legal changes.
The latest version will always be available at:
👉 https://dorcasalbania.org/privacy-policy
We encourage you to review it regularly.
9. Contact Us
If you have any questions or requests related to this Privacy Policy, please contact us at:
📧 info@dorcasalbania.org
🌐 https://dorcasalbania.org